FAQ

Your Questions, Our Answers

Choosing the right Care Home for yourself or a loved one can be an overwhelming experience that you shouldn’t have to undertake on your own. Take a look at our list of most frequently asked questions, and please get in touch if you have any other questions or concerns that aren’t addressed.

What type of care will be appropriate on a long - term basis?

The answer to this question will depend on a number of factors according to individual requirements and circumstances. Options include care at home, a care home, sheltered accommodation or a care home with nursing. It is important to take independent advice before making any long-term decision.

Do I need to have sold my property before I move in?

No, you do not need to have sold your property before you move in. Your local council may be able to assist with your payments until the property is sold. If you require assistance, please contact our home managers, who will be able to assist you.

How do i know what to look for when choosing care 

Choosing care is a very personal decision and there will be issues specific to each individual situation when making decisions regarding care. It is important to make a short list of factors that are important to you or your relative. However, there are a number of issues that you should particularly take into consideration. For example:


  • Is the home/care agency registered to provide appropriate care?

  • Does the home/care agency have a good reputation locally?

  • Are the care provider’s terms and conditions clear?

  • Do you understand the fee structure?

  • Is there a clear complaints procedure?

  • Are copies of inspection reports available to you?

  • Are care plans in place and are these regularly reviewed?

What is a care advisor?

A Care Adviser is an understanding professional who will listen to your needs, assess your individual care requirements and give the best possible advice on suitable care options. It is important to speak to a care adviser who is truly independent and does not accept commissions from care providers.​An Independent Care Adviser will provide unbiased information and advice according to individual needs. The Association of Independent Care Advisers (AICA, tel 01483 203 066) maintains a register of members, all of whom adhere to the AICA Code of Practice, and will advise you of your nearest Independent Care Adviser.

Who do i turn to if i am not happy with the care received?

Every care provider should have a clear complaints procedure and it is advisable to initially try to sort out any issues or concerns with the home Manager. However, if you remain dissatisfied, you can speak with:

The Care Quality Commission, telephone 03000 616161.

Do i need to have sold my property before i move into care?

No, you do not need to have sold your property before you move in. Your local council may be able to assist with your payments until the property is sold. If you require assistance, please contact our home manager, who will be able to assist you.

How much is care going to cost?

Costs will vary greatly according to the type and level of care required, and the geographical location. Fees in a care home with nursing, for example, can vary from £450 per week to over £1,000 per week. It is advisable to speak to an Independent Care Adviser to address your individual needs.

Where can i get financial advice?

A number of Independent Financial Advisers (IFA) specialise in advising on long-term care. Before taking advice, it is recommended that you establish your IFA does have this specialist knowledge. The Association of Independent Care Advisers (AICA, tel 01483 203 066) maintains a register of specialist long-term care IFAs.

Is my relative entitled to financial assistance?

Depending on circumstances, financial assistance is available. For information on benefits, the Benefits Enquiry Line is a useful source of information – 0800 882200. For further advice, it is recommended that you contact an Independent Care Adviser.

Can i insist my relative leave their home to go into care?

People who may require care have the same rights as every other adult throughout the UK and, as long as they are mentally capable of making and communicating their own decisions, no-one can insist that they leave their own home. If you are concerned about an older relative’s (or friend’s) ability to care for themselves in their own home, you should discuss this with their GP.

Can a hospital discharge my relative before we've found care that everyone is happy with?

Acute hospitals have an agreed policy to address this situation. If there is no clinical reason for your relative to remain in hospital and your chosen care home does not have any current vacancies, “transitional care” may be necessary. This is a temporary placement until a vacancy in your chosen home becomes available. The person and their family will be given notice of a hospital's decision to consider this type of placement.

Do i need a solicitor to arrange a lasting power of attorney?

No, but it is advisable to take legal advice. For further information about Lasting Power of Attorney contact the Public Guardianship office, your local Citizens Advice Bureau or a Solicitor.

 

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